Returns made
simple.

We accept returns within 30 days from the date of delivery. To be eligible, your item must meet all of the following conditions:

• Unused and undamaged, in the same condition as received
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

To initiate a return, please contact us at contact@zelkara.com with your order number and a brief description of the reason for your return.

If you received a damaged, defective, or incorrect product, please contact us immediately after delivery at contact@zelkara.com. Include your order number and, if possible, photos of the item and packaging. We will evaluate the case and provide a resolution promptly.

The following items are not eligible for return under any circumstances:

• Items that have been used or show signs of use
• Products damaged due to misuse, accident, or improper handling
• Gift cards
• Items purchased during clearance or final sale promotions

We do not process direct exchanges. If you'd like a different item, the fastest path is to return your current item and place a new order once your return is approved.

Once your return is received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method. Please allow several business days for the amount to appear, depending on your bank or payment provider's processing times.

If you have any questions about your return or refund, our team is here to help. Reach us at contact@zelkara.com and we'll get back to you within 1–2 business days.