Shipping policy
Shipping Policy
This Shipping Policy governs the delivery of products purchased through zelkara.com. By placing an order, you agree to the terms below.
1. Order Processing
Orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If there are any issues with stock or order processing, the customer will be notified via email.
2. Shipping Zones & Delivery Times
We currently ship to the following regions:
- Australia
- Canada
- United Kingdom
- European Union
Shipping method:
- Standard Shipping: 5–12 business days
Delivery times are estimates and may vary due to logistics, customs, or external factors beyond our control.
3. Shipping Costs
We offer free shipping on all orders.
No additional shipping fees will be charged at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.
If you do not receive tracking details within the processing timeframe, please contact:
contact@zelkara.com
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned due to an incorrect or incomplete address, reshipping will require payment of new shipping costs.
Once an order is in transit, the shipping address cannot be modified.
6. International Shipping & Customs
We ship internationally to the regions listed above.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer, depending on local regulations.
7. Delays, Lost Packages & Shipping Issues
If your order is significantly delayed or tracking does not update, please contact us with your order number.
If a package is confirmed lost by the carrier, we will investigate and provide a resolution.
8. Delivery & Inspection
We recommend inspecting your package upon delivery.
If the package arrives damaged, please document it and contact us as soon as possible.
For defective or damaged items, refer to our Refund Policy:
https://zelkara.com/policies/refund-policy
9. Order Cancellation
Orders can be canceled before they are shipped.
If the order has already been dispatched, you must wait to receive it and follow the return process outlined in our Refund Policy.
10. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon publication on the website.
11. Contact
For any shipping-related inquiries:
contact@zelkara.com